Real - Time
WAYO enables you to optimize processes better. Through harnessing its real-time capabilities you can track performance, measure service delivery and engage with customers in the moment to quickly resolve issues at the decisive moment and retain customers at risk.
WAYO delivers continuous, meaningful and timely information that spans across all service points and that’s clear enough to be acted upon. This enables businesses to use customer feedback most effectively in developing corrective actions.
WAYO utilizes USSD and SMS to collect data from customers which allows your customers to give feedback from anywhere using any type of phone at no cost. On the other hand the management teams are able access the feedback data on demand through the cloud from anywhere in the world.
WAYO gives you total control over the data and information collected, Safe and secure. It also makes it difficult for anyone to tamper with or manipulate the data in anyway (intentionally or unintentionally ) since you can control who has access to the system.
Voice of the Customer
Voice of the Customer (VoC) is a term that describes your customer’s feedback about their experiences with and expectations for your products or services. WAYO allows you to collect and analyze this information in real-time by targeting all customer interactions thus allowing immediate corrective action where its needed.
Net Promoter® Scores
Net Promoter® Score, commonly referred to as NPS®, is a customer loyalty metric that gauges how willing a customer is to recommend a product or service. It’s commonly used as either an alternative or supplement to customer satisfaction measurement.WAYO allows you to collect and analyze this data in realtime.